Returns/exchanges

Returns/exchanges

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Our policy is to reject any return that we deem as used (yes, this includes you wearing it to a festival and shipping it back to us).

Items that are deemed as used will be shipped back to you at your expense.

Several types of goods are exempt from being returned: we do not accept products that are intimate or sanitary goods, swimwear or Gift Cards.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted. This may include but is not limited to: any item not in its original condition, and items that are damaged or missing parts for reasons not due to our error.

Note: Our return policy lasts 14 days. If 14 days have gone by since the delivery date, unfortunately we can’t offer you a refund or exchange. Custom designed items are not eligible for exchange or refund.